Refund Policy
Overview
This policy describes how refund requests are handled for paid plans and one-time purchases on Image to Prompt.
Payment provider and records
Payments are processed by third-party payment providers (such as Creem, Stripe, and PayPal).
When requesting support, we use your invoice and transaction records to verify purchase details.
Eligibility principles
Refund eligibility depends on plan type, usage, billing timing, and applicable law.
We review each request case-by-case, including:
- duplicate charges
- accidental purchases
- confirmed service defects
- legal rights in your country or region
Situations that are usually not refundable
Unless required by law, refunds are generally not provided for:
- periods with significant usage already consumed
- partial time remaining in an active billing cycle
- delays caused by third-party providers, networks, or local restrictions outside our control
Subscription cancellation
Subscriptions renew automatically until canceled.
You can cancel in your account billing area to prevent future renewal charges.
Cancellation does not automatically create a refund for the current billing period unless required by law or approved during support review.
Billing portals and invoices
When available, you can manage your subscription, payment method, and invoices from your account billing area or the payment provider's customer portal.
How to request a refund
To request help with billing or refunds, contact:
Please include:
- The email used for purchase
- The invoice or receipt (if available)
- A short explanation of the issue
How approved refunds are issued
Approved refunds are sent back through the original payment method when possible. Final settlement timing depends on the payment provider, bank, or card network involved.
Review timeline
We aim to respond to refund requests within 3 business days.
If approved, the final time for funds to appear depends on your payment provider and bank/card network.